Diploma in Hospitality Operations CO-OP

Full-Time | Post-Secondary Diploma
Vancouver
Coming Soon!
88 Weeks
Dom. $ Tuition for Domestic Students
Int. $ Tuition for International Students
Full-Time | Post-Secondary Diploma
Coming Soon!
Dom.$ Tuition for Domestic Students
Vancouver
88 Weeks
Int.$ Tuition for International Students

DIPLOMA IN HOSPITALITY OPERATIONS

CO-OP

 

This two-year co-op diploma will provide you with specialist knowledge, soft skills, and all the ins and outs of hospitality and tourism management. Learn what it takes to be customer-driven with a five-star service approach while grasping fundamental skills in food hygiene and safety, accounting, and basic marketing concepts.

 

Program Description

The Diploma in Hospitality Operations awarded by CCTB aims to focus on understanding the fundamental aspects of the hospitality and tourism industry. Students are given emphasis on developing required knowledge and skills such as food handling, workplace safety, good customer service skills, effective communication skills, leadership, and teamwork as well as other relevant professionalism topics related to the industry.

 

Why study this program?

This program will provide students with the necessary skills to break into the Hospitality and Tourism industry. Hospitality operations will introduce you to essential concepts such as workplace safety, responsible serving and food handling, first aid, hazardous material handling, industry-specific marketing practices, accounting principles and much more.

 

Campus:Vancouver

Qualification: Post-Secondary Diploma

Delivery: Monday to Thursday | 20 Hours Per Week | 5 Hours Per Day

Program Duration:

  • Total: 88 Weeks | 1440 Hours
  • Academic: 36 Weeks | 720 Hours
  • Placement: 36 Weeks | 720 Hours | CO-OP
  • Scheduled Breaks: 16 Weeks

Intakes:

Coming Soon! 

Fees: 

$14,500 CAD

Fees after scholarship*

$9,000 CAD International students

$7,500 CAD Domestic students

*Additional fees may apply. Textbook costs are not included.

 

CO-OP Experience

The co-op work experience placement represents 50% of the total program duration. You will get the opportunity to apply your newly acquired skills within the industry through a guaranteed paid work experience.

 

Develop your skills and expertise to advance yourself in a successful career

 


Diploma in Hospitality Operations CO-OP

Hospitality operations will introduce you to essential concepts such as workplace safety, responsible serving and food handling, first aid, hazardous material handling, industry-specific marketing practices, accounting principles and much more.

Program Courses Include:

Introduction to Hospitality and Tourism Management

The aim of this course is to provide students with an understanding of the nature of hospitality and tourism products from both local and international perspectives. It will ensure students acquire a holistic understanding of the hospitality, including the travel and hospitality industry, including the impacts of hospitality on destination economies, communities, and fragile environments. Students will be expected to take a critical perspective on the effects of hospitality and tourism on their own country, and how hospitality and tourism can have a strategic developmental function.

Introduction to Customer Service

The aim of this module is to introduce students to what customer service is and how to provide quality product or service that satisfies the needs/wants of a customer. It also emphasizes the effective communication skills in customer relations and services and learn how to deal with various customer- related situations, which is also an integral part of tourism and hospitality studies.

Introduction to Marketing in Hospitality and Tourism

The aim of this module is to provide students with an understanding of the fundamental marketing concepts and its’ implications in hospitality and tourism industry. Also, this module will facilitate the student to understand the marketing contexts in a better manner in order to achieve the organizations’ goals and objectives.

Food and Beverage Service

The aim of this module is to provide students with the knowledge, skills, and competence to offer service in a hotel and perform effectively in a restaurant environment under direction and with limited in familiar situations. The reputation and success of any restaurant often depends on the staff serving customers. Customers will judge a hospitality business by how they are greeted and the contact with staff during their meal. Students will understand the importance of developing a professional approach to food and drink service and ensure that they have the right attitude and good personal presentation in all aspects of their work.

Front Officer Service 

The aim of this module is to provide students with the knowledge, skills to work as part of a Hotel reception team. Students will develop knowledge and skills required for handling guest arrival and understand the importance of using correct communication when interacting with guests. Guest relations, professional customer service, hospitality computer systems and front office procedures and the guest cycle are the focus of this course.

IT for Hospitality and Tourism Professionals

The aim of this module is to provide students with the knowledge and ability to use computers and technology efficiently. Students will learn how to use several specific applications for certain very well-defined simple tasks. Employers want their employees to have computer skills to run business operations effectively. Taken this into consideration, students will be further introduced to basic concepts, using the computer, and managing files, information and communication, word processing, spreadsheets, database, and presentation.

Supervision and Leadership for Hospitality

This course is designed to provide students the understanding and importance of leadership in the hospitality and tourism industry and all the skills that make up being a good leader. These include as clear communications, excellent customer service, motivational techniques and management of staff, customer issues, and health and safety requirements. In addition, students will develop their interpersonal, problem-solving, critical thinking and teamwork skills and learn how to plan events and functions within the targeted budget.

Accounting Fundamentals for Hospitality and Tourism

The aim of this module is to provide students with the knowledge of the fundamental accounting in the Hospitality and Tourism Industry. Also, it provides the knowledge about critical industry KPI and how it is calculated.

Night Audit

This course is designed to provide students the understanding and importance of conducting audit financial records and transactions from the previous day’s business and manage all operations during overnight shifts. Students will learn to work independently with little to no supervision and prepare reports for the day manager at the end of their nightly shifts.

Food and Safety Management

The aim of this module is to provide students with understanding of workplace safety, food handling, responsible alcohol serving, hazardous materials and first aid.

Academic and Professional Enhancements Skills

The aim of this course is to provide students with basic knowledge of how to present them within Canadian business environment in appropriate manner. In addition, this course will teach a foundation of soft skills that are required to be successful in modern business world.

Job Search Preparation

The aim of this module is to provide students with understanding of current labour market needs as well as provide them with guidance and strategies to get a desired job.


Check the requirements below to prepare your application to CCTB.

 

Admission Requirements:

  • Have a Secondary School Diploma or equivalent or be at least 19 years of age 

*For more information on Admission Requirements, please review the CCTB Admissions Policy.

 

English Language Requirements:

Applicant must attain one of the following English language requirements:

  • Successful completion of CCTB EAP Level 4
  • Have the required IELTS 5.5 score or equivalent 
  • Pass the CCTB English Assessment (written onsite or online with exam proctor)

*For more information on English Language Requirements, please review the CCTB English Language Policy.


This Diploma in Hospitality Operations Diploma will provide you with skills that you can take into many different roles. Some roles you could consider pursuing after you finish the program include:

 

  • Guest Service Agent
  • Room Clerk
  • Server
  • Bartender
  • Barista
  • Visitor Information Counsellor
  • Banquet Server
  • Tourism and Hospitality Social Media Coordinator
  • Event Personnel
  • Visitors Centre Officer

 

CO-OP Experience

The co-op work experience placement represents 50% of the total program duration. You will get the opportunity to apply your newly acquired skills within the industry through a guaranteed paid work experience.

 

Develop your skills and expertise to advance yourself in a successful career

 


When applying to CCTB, please note that all applications must be submitted online using the Oline Application in the link below:

 

REGISTER NOW

Employment and Career Highlights


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$52,154


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182,000


People needed to fill positions for Information Systems Analysts and Consultants and other related positions 

40.8%


The city’s growth in Software Developers & Programmers during 2013-2018 

75,000


Individuals working for Vancouver's technology companies

Student testimonials

“They have helped us to prepare our resumes, prepare for interviews, and we were so confident, we were able to communicate with the people. I have recommended CCTB to many of my friends and in future will continue to recommend.”

Namrata Skang, CCTB student

“The materials and skills gained are really applicable with what I am doing now and I still use them. The materials are precise.”

Galina Kovalenko, CCTB student

“When I joined the orientation sessions, I found it very knowledgeable. The preparation that I had with my instructor was very helpful and that got me my first job."

Saqib Butt, CCTB alumnus

“The environment was very friendly and informative. Instructors conducted mock interviews that helped us later when going for real interviews.”

Stan Yartsev, CCTB alumnus

“The program felt very hands-on, and it helped me to improve my real-world experience. Our classes were international; students were from all over the world, for example, India, Russia, Ukraine, Philippines and Canada. Anybody who wanted to learn was here"

Yulia Terekh, CCTB alumna