Certificate in Hospitality Operations with Co-op

Hospitality Operations with CO-OP

By the time you complete the diploma program, you will be able to demonstrate knowledge of all aspects of the Customer Service Excellence; effectively communicate and manage time in a workplace; evaluate the appropriate etiquette; evaluate the implications of key legislation and regulatory requirements and much more.

Program Courses:

Hospitality Career Readiness

• This module aims to introduce students the professional hospitality culture and mindset in Canada
• Helps students develop and enhance their written, verbal, interpersonal communication skills and presentation techniques to ensure success in any business environment.
• Students also explore the fundamentals of MS Office, workplace health and safety procedures and acquire the required skills and knowledge which consequently will increase their employability.

Front Office Operations

• The course is aimed to covers the knowledge, skills, and attitudes in Front Office services in accordance with high standards in service industry.
• It covers basic, common, and specialized (core) competencies such as receive and process reservations, operate computerized reservation system, provide accommodation reception services, conduct night audit, provide club reception services, and provide porter services.
• Students will evaluate the suitability of different procedures for a range of hotel outlets

Food and Beverage Operations

• This course is designed to provide students a better understanding of food and beverage operations and procedures involved in an effective control system.
• It provides an in-depth understanding of food and wine and its service in a variety of styles of restaurant and establishments and students will have enough knowledge to produce a detailed plan for specified food and beverage operations

Customer Service

• This module gives students a better understanding of what customer service is and how it can provide quality product or service that satisfies the needs/wants of a customer.
• It also emphasizes the effective communication skills in customer relations and services.
• Students will learn how to deal with various customers, which is an integral part of tourism and hospitality studies.

Check the requirements below to prepare your application to CCTB

Students must be in possession of one of the English Language Equivalencies in the list below.

Language proficiency requirements are admission requirements and may not be waived by either the institution or the student.

Admission Requirements:

• Have a Secondary School Diploma or equivalent or be at least 19 years of age
• Good command of English language IELTS 5.0 or equivalent outlined below
• High school diploma or equivalent from an approved government institution of applicant’s home country, or applicant is minimum 19 years of age
• Students are required to have and use their own personal computer in class

The following are accepted:

• English Grade 12 (from a high school program in Canadian, US, UK, or other English-speaking country)
• Communications Grade 12 (from a high school program in Canadian, US, UK, or other English-speaking country)
• IB (International Baccalaureate) English A1/A2 (HL or SL)
• IELTS: (International English Language Testing System) Band 4.5 or higher
• TOEFL: (Test of English as a Foreign Language) IBT 32-34 or higher
• CAEL: (Canadian Academic English Language Assessment) Score of 30 or higher
  • PTE: (Pearson Test of English) Score of 29-35 or higher
• CLB: (Canadian Language Benchmarks) Level 4 or higher
• TOEIC: (Test of English for International Communication) Score 600 or higher

Hospitality Operations Career Opportunities 

CCTB is dedicated to providing students with the highest quality training in order to ensure they stand out to today’s employers. Our curriculum has been tailored to your career goals and will be taught using the latest industry tools. You’ll learn in a highly interactive environment, engaging you in a format most companies use to conduct their business.  

CCTB is committed to providing career orientation, guidance and ongoing employment opportunities and support. Throughout your studies, you will learn industry relevant techniques and receive support in securing employment in your desired field. We strive to deliver an outstanding level of support as you enter or re-enter the workforce. 

Studying the Hospitality Operations program will provide you with the skills that you can take into many different roles. Some roles you could consider after your finish the program include:

NOCs: 6521,6525

This program prepares students for the following career occupations:

Desk Clerk, Guest Service Agent, Food Service Officer, Visitor Information Counsellor, Conference Planner Assistant, Booking and Reservations Officer, Sales Assistant, Travel Guide, Resort Worker, Room Service Clerk

The average Conference Planner salary in Canada is $53,396 per year or $25.67 per hour. Entry-level positions start at $35,000 per year while most experienced workers make up to $81,000 per year. 

Co-op Experience

The co-op work experience placement represents 50% of the total program duration. You will get the opportunity to apply your newly acquired skills within the industry through a guaranteed paid work experience.

Develop your skills and expertise to advance yourself in a successful career

Intake Dates:

09 January, 2023

15 May, 2023

18 September, 2023

20 November, 2023

Work + Study

*Click here for 2024 Tuition Fees

International Tuition: $5,500 CAD

Scholarship: $500 CAD

Final International Tuition after Discounts: $5,000 CAD

Domestic Tuition: $5,500 CAD

Scholarship: $500 CAD

Domestic Discount: $1,000 CAD

Final Domestic Tuition after Discounts: $4,000 CAD

*Additional fees may apply. Textbook costs are not included.

When applying to CCTB, please note that all applications must be submitted online using the Online Application in the link below:

REGISTER NOW

When applying to CCTB, please note that all applications must be submitted online using the Online Application in the link below:

REGISTER NOW

Work Experience Policy

1. The work experience is a required part of Hospitality Operations with Co-op (HTCC) program in which the student obtains practical skills relevant to the learning objectives of the program.

The Canadian College of Technology and Business work experience programs allow students the opportunity to combine their strong technical and business knowledge, obtain through the academic journey, with practical skills developed through work experience. The work experience component is a scheduled academic activity in which a student is placed with an organization where their level of skills and experience will be valuable to both the placement host and the student. 

2. The requirements for participation in the work experience are as follows:

• Be in Good Academic Standing, as per the CCTB Academic Standing, Promotion, and Graduation Policy, and have no outstanding tuition fees;
• Be eligible to work in Canada with the appropriate Canadian residence permit;
• Submit an up-to-date resume

3. The process by which the student will be placed in a work experience is as follows:

• Eight (8) weeks before Work Experience: An initial orientation session will be conducted by the Career Services Manager to students;
• The Career Services Coordinator (or designate) will set up an initial meeting with the student to conduct career counselling and to collect the student’s updated resume;
• The Career Services Manager will send a list of potential employers to students;
• The Career Services Manager will assist in setting up a maximum of three (3) interviews between the student and employers;
• Students who are unsuccessful at obtaining Work Placement after three (3) interviews facilitated by the Career Services Manager must source their own Work Placement;
• Successful candidates will be offered a Co-operative Work Experience position;
• A Work-Term Agreement will be signed by both the student and the supervisor and collected by the Career Services Coordinator (or designate).

4. The Canadian College of Technology and Business, the student, and the host organization will enter into a written agreement (the Work-Term Agreement) detailing each party’s responsibilities and the activities the student will undertake during the work experience. A copy of the Work-Term Agreement will be provided to the student before the start date of the work experience.

5. The process by which the student will be evaluated in relation to the work experience component is as follows:

• The Canadian College of Technology and Business will monitor students’ performance during the work experience by reviewing attendance as well as the quality of work assignments delivered through the Bi-Weekly Attendance Report.
• The Work Experience supervisor/employer will fill out a comprehensive Work Experience Evaluation form upon completion of the work experience hours.
• The CCTB Academic Standing, Promotion, and Graduation Policy and CCTB Student Attendance Policy apply in evaluating the student’s Work Experience performance.

6. The student will be provided with at least one written evaluation in relation to the work experience component.

7. The Canadian College of Technology and Business will monitor the student during the work experience by reviewing:

• each bi-weekly reporting period whether the student is attending the work experience;
• each bi-weekly reporting period whether the student is meeting the learning objectives of Hospitality Operations with Co-op (HTCC); and
• the overall performance of the student through a pass/fail designation in the Work Experience Evaluation Report.